services

Customer Support

We recognize that quality support is critical to maintaining a successful GRC application and promoting user adoption. Customers find our easy2comply support team to be responsive, friendly and skilled in providing support.

Our support services include helpdesk support via email, telephone or our web-based support for both easy2comply on demand and on site customers.
We also provide software maintenance including software updates and discounted major sotware upgrades for easy2comply onsite customers.
Our easy2comply support team is dedicated to helping you increase user productivity and satisfaction and to maximize the benefits you achieve with easy2comply's solutions.

We provide several support packages so that you can select the level of support that best suits your needs:
  • Silver Support - basic support
  • Gold Support - Increase in access and response times
  • Platinum Support includes management of your easy2comply application

To find out which level is best for you, please discuss easy2comply support offerings with our support team.

To contact our support:

U.S. and Canadian Customers
Toll free: 1-800-314-5720

UK and European Customers
Toll free: 44-1722-790125

 

easy2comply Support Package Comparison

Services Silver Package Gold Package Platinum Package
Price / User / Month / Application $5 $10
Support Annualy
Case Limit Unlimited Unlimited Unlimited
Response Time 1 business day 6 business hours 4 business hours
Online Customer Portal
Live Phone Support 5 working day, locally 5 days, 12 hour days 24/7
Priority Phone queue
Account Manager Yes
Health Check Annual Bi-Annual
Managed Application Services Yes